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This policy explains exactly what account and transaction data 85game holds, how it is used, and the steps available to you if you want to review, correct or question any record we keep. Access to this platform depends on local law and is available only where local law permits.
When you open an account with us, we collect the details you submit during registration — your name, contact information, and the e-wallet identifiers linked to your account such as your GCash number or Maya account reference. We also record transaction activity, including amounts moved through PESONet transfers, so that your wallet history stays accurate and auditable by you at any time. Device and session data — browser type, IP address, and the pages you navigate within the platform — is logged to maintain account security and detect access anomalies. This data is not sold to third parties. It is shared only where required by applicable law or to process a transaction you have initiated. We retain your account data for as long as your account remains open, and for a defined period after closure as required under applicable regulations in eligible regions. You can request a summary of the data we hold at any time through our policy contact route. Where we store data on third-party infrastructure, we apply contractual controls to limit how that data is accessed and used. Your GCash and Maya account details are handled under the same access-control standards as your login credentials.
GCash account references linked during deposit are stored under the same access controls as your login credentials and are not shared outside transaction processing.
Maya account identifiers are recorded against your wallet history. You can review this record from your account dashboard after login.
PESONet transfer records are retained as part of your transaction log and are accessible to you on request through the policy contact route.
Not every interaction on or near this platform falls under the same policy terms. Understanding the boundaries helps you know which body of rules covers your situation and where to direct a question.
Everything that happens within your 85game account — login events, session activity, wallet movements, and support exchanges — is covered by this policy. These records stay within our controlled environment.
When you initiate a transfer through GCash, Maya or PESONet, the payment rail itself is governed by that provider's own terms. We hold the transaction record on our side; the rail provider holds theirs.
Game content supplied by studios such as PG Soft, Pragmatic Play and Spadegaming is delivered through our platform. Data about how you interact with that content is captured under this policy, not the studio's.
Links or embedded tools that lead outside 85game — external verification services, for example — operate under their own privacy terms. We do not control or represent those terms, and this policy does not extend to them.
Your account record is not a static file you cannot touch. Several actions are open to you under this policy, and each one has a clear path through your account or through our support channel. If the name or contact detail on your account is incorrect, you can raise a correction request directly — we will verify it against the information we hold and update it once confirmed. If you want to see a summary of the data attached to your account, send a request through the policy contact route described in the support section below; we will respond through the same channel. Closing your account does not erase your transaction history immediately, because some records must be retained under applicable regulations for eligible regions, but you can ask us what retention period applies in your case. Every request is handled individually — there is no automated queue that replaces a real response.
Request a summary of the account data we hold by contacting us through the policy support route. We will respond with the categories of data stored and the basis for holding them.
If your registered name, contact number or linked e-wallet reference is wrong, raise a correction through account support. We verify the change against your original submission before updating.
Any question about how a specific piece of your data is used can be sent directly to our policy contact address. We respond to each question on its own merits rather than with a template reply.
If you plan to close your account, ask us first what data is retained after closure and for how long. We will give you the specific retention detail that applies to your account under current regulations.
Policy questions, correction requests and data summaries each have a direct route to our team. Use the channel that matches your question — account-specific queries go through your logged-in support access; general policy questions can come by email.
Send data questions, correction requests or retention queries to our policy contact address. Include your registered account identifier so we can locate the right record. We respond through the same channel.
For questions tied to a specific session or wallet entry — such as a GCash or Maya transaction you want clarified — use the support chat available after login. Your account context loads automatically.
If your question requires a formal written response — for example, a data-summary request you need to keep on file — submit it through the contact form on 85game and mark the subject line as a privacy matter.
Account security and data handling are not separate concerns — the same access controls that protect your login also govern who inside our operation can view your account record. We apply role-based access limits so that only the functions that need a piece of data can reach it.
We use session cookies to keep you logged in and to remember your navigation state. Analytics cookies record aggregate page behaviour, not individual identity. You can adjust cookie preferences through your browser settings at any time.
Login credentials are stored in hashed form — we do not hold your password in readable text. Access to your account from an unrecognised device triggers a verification step shown on the login screen.
Active account data is retained for as long as your account is open. After closure, transaction records are kept for the period required under regulations applicable to eligible regions. Ask us for the specific duration at any time.
When this policy changes materially, we post a notice on 85game and update the effective date at the top of this page. Continued account use after a posted change means you have seen the updated terms.
These are the questions we receive most often about how your data is handled, what rights you hold, and how to act on them.
We collect the details you submit at registration — name, contact number, and any e-wallet reference you link, such as your GCash or Maya number. Session and device data is also logged to maintain account security. No data is collected beyond what is needed to operate your account.
Your GCash and Maya references are used only to process transactions you initiate and to match your wallet history on our side. They are not sold or passed to marketing third parties. They may be shared with the payment rail itself to complete a transfer you have requested.
Send a request to our policy contact address or through the written request form on 85game. Include your registered account identifier. We will respond with a summary of the data categories we hold and the basis for retaining each one.
Yes. If a name, contact detail or linked e-wallet reference is recorded incorrectly, raise a correction request through account support chat after login. We verify the change against your original submission before updating the record.
Some records — particularly transaction data — must be kept for a defined period after account closure under regulations that apply in eligible regions. Ask us before closing your account and we will tell you the specific retention period that applies to your case.
We use session cookies to maintain your logged-in state and analytics cookies to record aggregate navigation behaviour. You can adjust or block cookies through your browser settings. Blocking session cookies will affect your ability to stay logged in across pages.
We post a notice on 85game whenever the policy changes materially and update the effective date at the top of this page. Check the date each time you review the policy. Continuing to use your account after a posted change is taken as acknowledgement that you have read it.